Cancellation Policy

Customers may request cancellation of their order by contacting our Service Department through phone or email.

• An order cancellation request will be accepted only if the order has not yet been dispatched.
• Once the order has been dispatched, the order cannot be cancelled.
• If a cancellation request is approved before dispatch, any eligible refund will be processed within 7 working days from the date of cancellation approval.
• The refund will be made to the original payment method used by the customer. The time taken for the amount to reflect may vary depending on the bank, payment gateway, or financial institution.
• If the customer refuses to accept a dispatched parcel or the parcel is returned due to failed delivery attempts, customs rejection, or an incorrect/incomplete address provided by the customer, it will not be treated as an order cancellation, and no refund will be issued.
• Orders for products prepared or supplied specifically as per a prescription or customized requirement may not be eligible for cancellation once processing has commenced.
• In case of any concern regarding cancellation, customers may contact our Service Department. Our team will review the request and provide a resolution within 24 hours.