Shipping & Delivery Policy
We are committed to ensuring that your orders are processed, packed, and delivered safely and within the applicable delivery timelines. Please review the following Shipping & Delivery Policy before placing your order.
1. Domestic Shipping
For orders within India, we use reputed domestic courier and logistics partners to provide safe and reliable delivery services. The shipping partner may vary depending on the delivery location, availability, and serviceability.
- Orders are generally processed and dispatched within 2–5 working days after order confirmation and successful payment, where applicable.
- Domestic delivery generally takes 3–7 working days after dispatch, depending on the destination and courier serviceability.
- Delivery to remote or non-serviceable locations may require additional time.
- Tracking details will be shared with the customer, where available, after the order has been dispatched.
2. International Shipping
For international orders, shipments are generally handled through DHL or other international logistics partners, depending on destination, service availability, and applicable shipping requirements.
- International orders are generally processed and dispatched within 2–5 working days, subject to order confirmation, product availability, payment verification, and any required prescription or documentation verification.
- International delivery generally takes approximately 5–15 working days after dispatch, depending on the destination country, customs clearance, local regulations, and courier operations.
- Delivery timelines are estimates and may be extended due to customs clearance, public holidays, weather conditions, regulatory requirements, or circumstances beyond our control.
- Customers will receive shipment tracking details, where available, to monitor the status of their international shipment.
3. Shipping Partners
We may use different logistics partners for domestic and international deliveries based on destination and service availability.
- Domestic: Reputed domestic courier and logistics partners operating within India.
- International: DHL and other international logistics partners, as applicable.
4. Customs Clearance & Export Duties
International shipments may be subject to customs duties, import duties, taxes, levies, clearance charges, or other fees imposed by the destination country.
- Any customs duty, import tax, VAT/GST, clearance charge, or other government-imposed charge applicable in the destination country shall generally be the responsibility of the customer unless specifically stated otherwise at the time of purchase.
- DHL or the applicable international shipping partner may contact the customer for customs documentation, payment of applicable duties/taxes, or other information required for clearance.
- We are not responsible for delays caused by customs authorities, import restrictions, regulatory requirements, incomplete documentation, or non-payment of applicable duties and taxes by the customer.
- If a shipment is rejected, detained, confiscated, or returned by customs authorities due to destination-country regulations, restricted products, missing documentation, or other customs requirements, the order may not be eligible for a refund.
5. Customer Responsibility for International Orders
Customers placing international orders are responsible for ensuring that the ordered products are permitted to be imported into their destination country and comply with applicable local laws and regulations.
Customers are also responsible for providing accurate recipient information, including the full delivery address, contact number, email address, and any other information required for successful delivery and customs clearance.
6. Failed Delivery or Refusal to Accept
If delivery cannot be completed because of an incorrect or incomplete address, customer unavailability, refusal to accept the shipment, failure to provide required customs information, non-payment of applicable duties or taxes, or repeated failed delivery attempts, the shipment may be returned to us.
Such cases will not be treated as a manufacturing defect or eligible cancellation, and no refund will be issued.
7. Tampered, Leaking, Broken or Damaged Package
Customers are advised to inspect the package carefully at the time of delivery. If the package appears to be tampered with, leaking, broken, or materially damaged, please do not accept the parcel and immediately inform our Service Department by phone or email.
8. Incorrect or Different Product Delivered
If the product delivered is different from the product described in the order or prescribed by our authorized professional, please contact our Service Department immediately. Eligible cases will be reviewed and replacement will be provided in accordance with our Return & Refund Policy.
9. Delivery Delays
The delivery timelines mentioned in this policy are estimated timelines and are not guaranteed. Delays may occur due to customs clearance, courier disruptions, public holidays, weather conditions, government restrictions, regulatory requirements, incorrect customer information, or other circumstances beyond our reasonable control.
10. Shipping & Delivery Support
In case of any shipping or delivery concern, customers may contact our Service Department through phone or email. Our team will review the concern and reach out with a resolution within 24 hours, wherever possible.
By placing an order with us, the customer acknowledges and agrees to the terms stated in this Shipping & Delivery Policy, including the applicable terms relating to international shipments, customs clearance, duties, taxes, and delivery.
